The management of the establishment expressly declares its fundamental commitment to promote quality in the hotel, as well as to encourage ethical and upright behaviour on the part of its managers and employees, with the aim of achieving, among others, the following objectives:
To keep the hosted customer always in compliance with the requirements provided, and to meet their needs at all times. To this end, we will maintain proper communication with the client and the hotel will always be in a perfect state of cleanliness and conservation. All the hotel facilities are adapted for people with physical disabilities, and some of our rooms are prepared for people with reduced communication capacity.
In our hotel, the three steps of service will always be practised by all our employees:
The general management, as the main driving force behind the quality management system, takes advantage of the distribution of this policy to emphasise that all the people in the organisation in their jobs are important for the correct functioning of the hotel, to satisfy the requirements of the services and therefore to achieve the required level of quality, as each task carried out within the company forms part of the process established to offer the client a quality service. At Hotel La Laguna SPA & Golf we understand quality as the commitment to meet the requirements, and even exceed the expectations of our customers.
The quality and the achievement of objectives require the collaboration and participation of all levels and for this, information, communication and a good working atmosphere are indispensable. Therefore, it is part of management’s commitment to encourage these factors in all staff to achieve the objectives.
Likewise, the hotel management provides all the necessary means to develop a favourable framework for labour relations based on equal opportunities, non-discrimination and respect for diversity, promoting a safe and healthy environment and facilitating communication with the staff.
The General Management, through meetings, training and motivation plans, ensures that its ethical and quality policy is understood and accepted by all staff; and with the help of internal audits, verifies that the quality system maintains its efficiency and adequacy.
Management
Objetivos:
Resultados e importe recibido: La instalación se encuentra en operación generando energía para el autoconsumo del Hotel, alcanzando sus objetivos. El programa de ayudas para la ejecución de incentivos ligados al autoconsumo con fuentes de energía renovable, en el marco del Plan de recuperación, transformación y resiliencia europeo ha financiado un capital de 61.550,71€.
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Målsettinger:
Resultater og mottatt beløp: Installasjonen er i drift og genererer energi til hotellets eget forbruk, og har nådd sine mål. Støtteprogrammet for gjennomføring av insentiver knyttet til egenforbruk med fornybare energikilder, innenfor rammen av European Recovery, Transformation and Resilience Plan, har finansiert en kapital på 61 550,71 euro.
